Customer Service Management Peer Group – Spring 2026

For nearly 25 years, Theo has helped companies build stronger, more profitable businesses. His strategic work has fueled multi-billion dollar brands, launched breakthrough products, cut costs at scale, and strengthened supply chains. At Drive Wheel, he combines deep industry knowledge with high-energy facilitation to help members think bigger, see blind spots, and move faster. Named a Top Retail Expert by ReThink Retail (powered by Microsoft), Theo is recognized as a leading voice in the Retail and Consumer Goods industry — honored for his thought leadership, strategic clarity, and influence across the sector.